Technical Support
Need help with ChinaGo? Contact us and we will respond as soon as reasonably possible.
zhengzhaohuo@163.comWhen Contacting Support
Please include:
- Your iPhone model and iOS version
- Your ChinaGo app version
- A short description of the issue
- Steps to reproduce the problem
- A screenshot, if helpful
No Sound
Increase the media volume, confirm that audio is not being sent to a Bluetooth device, and try playing the phrase again.
Voice Input Is Not Working
Open iOS Settings and confirm that ChinaGo has permission to use the microphone and speech recognition.
Translation Is Not Loading
Check your internet connection, switch between Wi-Fi and mobile data, and try again after reopening the app.
Purchase or Restore Issues
Confirm that you are signed in with the Apple ID used for the purchase, then use the restore option in ChinaGo. If access is still unavailable, contact us with the approximate purchase date.