Why is translation unavailable?
AI translation, voice recognition, and photo understanding require an active internet connection.
Support email
zhengzhaohuo@163.com
Contact Support
Which features work offline?
Built-in phrase cards, Price Pad, and previously saved travel cards may be used offline.
Why does JapanGo need camera access?
Camera access lets you capture menus, signs, and printed Japanese text for translation or explanation.
Why does JapanGo need microphone access?
Microphone access is used only when you choose voice recognition or voice translation.
Can I rely on every translation?
AI translations may contain errors. Confirm important medical, safety, legal, allergy, or financial information with a qualified person or official source.